Q: What do I need to know about The Creative Line?
A: The Creative Line has been providing high quality custom imprints for over 15 years. Our customers include brands and organizations from all over the world, big and small. Our goal is always the same - to provide the service and quality you demand at affordable prices.

Q: Can The Creative Line fulfill extremely large orders?
A: Yes we can! We keep thousands of dozens of items in stock. For larger orders (10,000 and up), please let us know the quantity needed as soon as possible so that we can manage accordingly.

Q: Is there a minimum order number?
A: The prices listed for each item are for orders of 144 and up. For smaller orders, please contact us for pricing.

Q: What quality level are The Creative Line products?
A: The Creative Line uses only the highest quality sunglasses, reading glasses and accessories. Our products easily compare to name brand items many times higher in price. Our glasses are well made and meet all ANSI and FDA specifications. The Creative Line provides comfort, value, style and safety.

Q: What is the turnaround time on an order?
A: The standard turnaround time is 10 working days.

Q: is it possible to rush an order?
A: Yes, rush orders are available. For 2 working days, add 30%, for 5 working days, add 20%, and for 8 days, add 10% (per item).

Q: What payment methods are accepted? *
A: Credit card and checks are accepted forms of payment.

Q: Which shipping company is used by The Creative Line?
A: The Creative Line uses UPS unless directed otherwise by a customer.

Q: What does 'Set Up Charge' mean?
A: Our 'Set Up Charge' is the cost to make the templates for the printers. Every color in the logo needs a new template. Additional colors are $48.00 each.

Q: Do I need to have my own artwork?
A: In most cases, yes, you are needed to provide your own artwork or logo. This will need to be a scalable or vector file in one of the following formats: .ai (Adobe Illustrator), .pdf, or .eps. Scalable, or vector images can be shrunk or expanded limitlessly without any loss to definition. Most companies have files like this on hand. If not, contact the graphic artist who created your logo or artwork.

Note: Please turn all fonts within an image or logo into outlines before sending. This means the fonts are turned into vectored shapes, and our printing department does not need to have the original fonts on hand to reproduce the image perfectly.

* All prices listed are for prepaid orders.